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As an Ottawa family mediator with more than 20 years of experience working exclusively in the area of family law, I am committed to helping couples and families find creative ways to address all of the issues that need to be dealt with in the context of a separation. |
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Suggested readings on dealing with difficult people and difficult issues
- Coleman, Daniel, Working With Emotional Intelligence (New York: Bantam Books 1998).
- Kroeger, Otto and Janet M. Thuesen, Type Talk At Work: How The 16 Personality Types Determine Your Success On The Job (New York: Dell Publishing, 1992).
- Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler, Crucial Conversations: Tools For Talking When Stakes Are High (New York: McGraw-Hill, 2002).
- Scott, Susan, Fierce Conversations: Achieving Success at Work & in Life One Conversation at a Time (New York: Berkley Publishing Group, 2002).
- Stone, Douglas, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most (New York: Viking Penguin, 1999).
- Tannen, Deborah, You Just Don't Understand: Women and Men in Conversation (New York: Ballantine Books, 1990).Marshall Rosenberg, Non Violent Communication
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